Speaker: Dr. Tilo Bobel

Tilo is obsessed by the mission: how to drive for operational excellence – with digitization yes, but process focus first and always thinking from the customer backwards. Responsible globally for the Retail Operations at CYBEX in Munich and Bayreuth, Tilo is living his passion by developing and managing the Direct to Consumer operations - from Payment, risk & financial services, via logistics and last management to customer service. Prior those transformation journey from wholesale towards direct to consumer business at CYBEX, Tilo was engaged and responsible in different roles for Operations Excellence, Lean Six Sigma, Contract logistics and eCommerce Fulfillment – at Hoffmann SE and LOXXES AG in Munich, at the BVL International in Bremen and particularly at Amazon in Munich and Luxemburg. Tilo holds a Diploma and Dr. in Supply Chain management from the University of Erlangen-Nuremberg, is assigned to several eCommerce lectureships and is member of the advisory board of the Fraunhofer Institute for Factory Operation and Automation IFF in Magdeburg.